Return & Refund Policy
Thank you for shopping at The Antique Lantern
If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 7 calendar days to return an item from the date you received it.
To be eligible for a refund, your item must be returned and in the same condition that you received it.
Your item must be in the original packaging or packaged sufficiently.
Your item needs to have no damage.
You must include a tracking number.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Payment
The Antique Lantern accepts all major credit cards, including debit cards through PayPal. Personal and bank checks are also accepted.
Payment in full is required prior to shipping any merchandise. Personal checks must clear the bank prior to processing any order. There will be a $35.00 fee for any returned checks.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Shipping damages and defects
For any items damaged during shipping, please message us immediately so that we can file a claim with the shipper. Please provide us with photos of the package and it's contents just as you received it and we will take care of it from there. Be sure to hang on to all original packaging (this is the proof that the package was damaged) so that the shipper can inspect them. Not having the original boxes and shipping material may be grounds for denying the claim. We will replace any damaged item at no cost to you as long as we are notified within 7 days of delivery of the merchandise.
For defects or wrong item(s) received, please provide us a photo of what you received and we will take care of it from there.
Out of stock items
The Antique Lantern uses outside shipping direct from the manufacture on certain items. If we discover that they are out of stock on an item that you have ordered, we will let you as soon as possible and provide an estimated shipping date.
If you can't find what your looking for here, then CONTACT US. We will do our best to track down the right part you are looking for! We have many more items in stock , that may not be listed here.
The Antique Lantern is a secured site. The information that you provide us is used solely to contact you and process your order. We do not, and will not ever, give or sell your personal information to any third party.
Questions
ABOVE
Dietz Lantern Company
New York, NY
Model name (Blizzard Mill No.1)
Have any questions or concerns?
We’re always ready to help!
Call us at
860-517-9196
Joseph Bokanoski
or send us an email to:
FAQ
How do I track my order?
After your purchase, you will receive an Email after 2 -3 business days with your USPS tracking number.
What are your delivery options?
We use USPS Priority shipping for all items unless previously requested for another courier.
Do you provide International delivery?
Please contact us prior to purchase and we will do our best to accommodate your request.
Does The Antique Lantern share my privacy information?
NO, The Antique Lantern is a secured site.
The information that you provide us is used solely to contact you and process your order. We do not, and will not ever, give or sell your personal information to any third party.